Title picture collage

 

Office (520)733-6086
Fax (520) 298-0776
Chuck (520)730-5471
Nate

Right-J®:  ACCA Manual J 7th or 8th Edition load calculations

Right-D®: ACCA Manual D duct design and sizing

                   ACCA Manual S residential system selection

credit cards
ROC112551 / ROC116086
American Standard

 

   24 hours         brands

Frequently Asked Questions

How long has Chuck been in business?

Chuck has been in business for over 14years. Chuck Phelan founded the company in 1996 after working in the air conditioning business since 1994. Chuck Phelan’s Heating and Cooling is the biggest little ac contractor in Arizona.

What does Chuck Phelan’s do?

Chuck Phelan’s is licensed in HVAC and has been involved in many commercial projects all over the state.

Who does Chuck Phelan’s service?

Chuck Phelan’s services both residential and light commercial customers.

What is Chuck Phelan’s service area?

 Chuck Phelan’s service area covers about a 150-mile radius of Tucson.

Why should I choose Chuck Phelan’s?

When you have a problem with your home’s comfort system, or when it’s time to replace your air conditioner, you want to do business with a company that will shoot straight with you.

That means no surprises.

Whether you’re talking price, the level of service, or the quality of workmanship, when you do business with Chuck Phelan’s, you can be assured that there will be no guess work. Our goal is to give you all the information you need to make a sound and informed decision.

Bottom line, Chuck Phelan’s guarantees 100% that you will be happy with our service or installation, or we are going to make it right.

Chuck Phelan’s follows-up with every customer after each service, repair or new install to constantly be aware of customer satisfaction. We want you 100% happy.

Does Chuck Phelan’s stand behind their work? Is there a guarantee?

Chuck Phelan’s offers a 100% Satisfaction Guarantee on every installation, and on every service, tune-up and repair. Chuck Phelan’s puts all guarantees in writing.

You’re going to be happy, guaranteed, or the work will be fixed right, for free. That’s the fundamental principle at the root of Chuck Phelan’s “No Surprises” Guarantee.

Does Chuck Phelan’s employ certified factory trained service and installation technicians?

Service technicians and Installers at Chuck Phelan’s have passed background Checks for your safety and are EPA and NATE certified or working towards their certification.

Chuck Phelan’s technicians are trained both in house and by factory personnel, they use state of the art tools and testing equipment including refrigerant recovery equipment to protect the environment. We are very proud of all of our employees, from our office staff to the techs out in the field.

Does Chuck Phelan’s offer Tune up’s or Planned Service Agreements?

Chuck Phelan’s offers a full line of tune-up and Planned service agreements enjoyed by Arizona families.

Our Discounted Planned Service Agreements offer you ‘peace of mind’ and can save you energy, help prevent breakdowns, and prolong the life of your equipment. Our Discounted Planned Service Agreement will more than pay for itself through higher efficiency, lower heating and cooling bills, priority service and discounts on parts, labor and new equipment.

Is Chuck Phelan’s bonded and insured?

Chuck Phelan’s is fully bonded, insured and its employees are covered by workers Compensation insurance. We also are covered by liability insurance. We will gladly provide a copy of our insurance policy upon request to our customers.

What Brand of heating and air equipment does Chuck Phelan’s sell and install?

Chuck Phelan’s handles some of the best brands in the industry, such as American Standard.

How long is a new air conditioning system warranted for?

It depends on the brand.

Chuck Phelan’s will warranty the installation of your new air conditioning system for 10 years on both materials and labor.

What other services and products does Chuck Phelan’s provide?

Chuck Phelan’s also installs Air Cleaners, Hot Water Heaters and new air duct systems. Some other services we provide are air duct testing, air filter replacement service and air duct cleaning.

Does Chuck Phelan’s offer financing?

Not at this time. We also offer Visa, Master Card.

Does Chuck Phelan’s have air conditioners and parts in stock?

Chuck Phelan’s wholesale company maintains a complete stock of air conditioning equipment 2 thru 5 tons and a parts inventory worth many thousands of dollars to serve our customers. Our vehicles are stocked with the most frequently required parts and are ready and available for quick repair. We can also install a new air conditioning system the same day you call.

How do I select an air conditioning? What should I look for?

Make sure they are licensed by the State Contractors License Board, and are bonded and fully insured. They should do an on-site inspection of the job you want and provide a detailed bid.

Be careful of over the phone quotes. They are very unreliable.

Other questions to consider are…

Are their technicians well trained, EPA and NATE certified? Do they follow the law and pull the proper permits? Legal installations will greatly reduce any problem you may encounter upon the sale of your property. All Climate Air will provide a permit to keep you covered.

Do they provide a list of references? Chuck Phelan’s will. Contractors with a great reputation will work very hard to keep it. References from friends, neighbors, and the Better Business Bureau are good indicators. Our are exemplary.

Do they offer EnergyStar Equipment and Planned Service Agreements and Tune-up programs? We do!

Does the price seem too good to be true? Remember, you get what you pay for. Companies offering cheap prices have to cut corners somewhere, such as no permits, no duct testing and some even operate without insurance or proper license. Chuck Phelan’s has all the proper permits, training and insurance; so don’t be afraid to ask.

These are just a few questions to ask to help you make a good choice when selecting an air conditioning contractor and we are happy to answer any of them, anytime!

What is the average life expectancy of an air conditioner?

Most systems have a lifetime of 12 years or less. As your equipment gets older, its efficiency can decrease dramatically. You may notice that it gets noisier and needs to be repaired more often; you’re not as comfortable and your utility bills are higher.

Should I repair or replace my air conditioner?

There are 5 main questions that need to be covered when deciding to either replace or repair your heating and cooling system.

1. How old is your system?
If your system is more than 12 years old, it may be wiser to invest in a new higher efficient air conditioner with a manufacture warranty rather than paying for a major repair.

2. What is the efficiency of your current air conditioner?
Unfortunately, replacing the parts off your old system will not improve the efficiency. The energy savings with a new air conditioner can be as high as 40% compared to older systems. The money you save by not repairing your old system and with energy savings you could see immediate dividends.

3. What is the overall condition of your air conditioner?
If your system has been taken good care of and maintained, it could be wiser to simply repair it. But if your air conditioner has multiple problems and breakdowns, you should consider replacing it.

4. How long do you plan on being in your home?
If you are moving in the next year or two investing in a new air conditioner will improve the value of your home and might be the incentive a new buyer is looking for, plus you will lower your energy bills while you are in you home. Most manufacturers allow the warranty to pass to the new homeowner.

5. Do you live in an extreme climate? Yes we do!
Air conditioners in extreme climates will work harder, stay on longer and wear out quicker. Energy efficiency becomes very important in an area with an extreme climate, like Southern Az. Our summers get very hot with many days over 100 degrees, so energy savings can pay for a new system quicker.

My air conditioner is still working, why should I replace it?

If your system is more than 12 years old, it my be wiser to invest in a new more energy efficient air conditioner, which could cut your energy costs and be covered by a manufactures parts and labor warranty. With up to a 23 SEER, replacing an older air conditioner could save up to 50% on cooling energy costs.

What is a SEER rating?

The efficiency of an air conditioning system is rated by a Seasonal Energy Efficiency Ratio (SEER).

In general, the higher the SEER, the less electricity the system needs to do its job. SEER ratings for air conditioners and air-source heat pump systems manufactured today range from 13 SEER to 23 SEER, with the highest numbers offering the most savings years after year.

What is an Energy Star Air Conditioner?

Earning the ENERGY STAR means products meet strict energy efficient guidelines set by the US Environmental Protection Agency.

ENERGY STAR qualified central air conditioners have a higher seasonal efficiency rating (SEER) than standard models, which makes then about 14% more efficient than standard models. The Minimum Energy Star performance standards for package systems are 14 SEER with a 11 SEER and for split system its 14 SEER with a11.5 SEER.

Why should I purchase a Planned Service and safety check agreement?

A poorly maintained air conditioner uses 10-30% more energy than necessary.
Proper care of your equipment can save on your heating and cooling bills.

All leading manufacturers recommend regular service to your air conditioner to maintain peak performance. A service agreement will give you peace of mind that your system is operating at peak efficiency and performance.

Why should I have my air ducts tested for leaks?

Your new air conditioner is only as good as the ducts that carry the heated or cooled air. Studies indicate that up to 30% of the heated and cooled air is lost along with the money spent to heat or cool that air – through leaky ducts. Ducts that are a part of your air conditioning system should be tested and sealed for leaks to help make your heating and cooling system significantly more efficient.

How does Chuck Phelan’s charge for service and repair work?

We charge by the hour, not by the job !

We have a diagnostic fee for repair and service calls, which covers not only our travel, but also the time necessary to diagnose the problem whether it takes a half hour or two hours. We will give you all your options and you will know your total cost BEFORE we start the work.

What Brands does Chuck Phelan's Service?

We perform service and repair on most all brands and types of air conditioners. Even if you had another company put your air conditioner in we can still service it, and get any needed repairs covered under the manufactures warranty.

 

 

                                                                                             

 

 

 

 

 

 

Home | About | Repair | Contact | Humidification | Preventative maintenance | FAQ | Information Links
Replacement | | Press | Construction | Promotions | Services | Site Map
Copyright © 2005 Chuck Phelan's. All Rights Reserved.